General Information

Does Coghlan's offer a warranty?

Yes, we offer a limited lifetime warranty against material and product defects. You can learn more about this process and what is covered by visiting our Warranty webpage.

Where can I purchase Coghlan's products?

Coghlan's products can be found all across North America in local sporting shops, big box sporting stores, mass merchants, hardware stores, and online. To see a list of online partners, head to our Where to Buy page.

Can I return my purchase?

If you are unsatisfied with one of Coghlan's products, please reach out to the retailer where you purchased the product. With your proof of purchase, retailers will be able to assist you with a return or exchange.

If you bought your item online directly from coghlans.com, please visit our Returns and Refunds page for more information.

How do I become a Coghlan's dealer?

Interesting in carrying Coghlan's products? We are always looking for dealers who share our vision for encouraging people to get outside and enjoy the outdoors. You can learn more about how to become a dealer by visiting our Become a Dealer page.

Online Orders

Does Coghlan's offer international shipping?

Coghlan's currently only offers shipping throughout Canada. For a list of retailers that sell Coghlan's products online and in-store near you, visit our Where to Buy page.

How do I track my online order?

Once your order has shipped, you will get a confirmation email that features your Canada Post tracking number.

When will my order ship?

Please allow up to 2 business days for your order to be processed. Once processed, you will get a confirmation email stating that your order has been shipped and your tracking information will be included. 

Standard shipping takes between 3-9 business days to arrive once shipped. Express shipping takes 1-2 business days to arrive once shipped.

What are your shipping rates?

We offer free ground shipping within Canada on orders over $75 (before tax). Otherwise, standard shipping is $15, and express shipping is $30. All rates are quoted during checkout, depending on the items ordered. For more information, visit our Shipping and Delivery page.

Why can't I select 'Express' shipping for my order?

Certain products are unable to be shipping by air and must be shipped using Standard ground service. If you have one of these items in your cart, you will not see Express shipping as an option at checkout.

Do you accept returns?

If you purchased your item directly through our online store, you have 14 days from the purchase date to initiate a return. Visit our Returns and Refunds page for more information. 

My item arrived damaged. What do I do?

Sometimes items can get damaged in transport. If this happens to you, please reach out to us through our customer portal and select 'Warranty, Damaged Product'. Include your order number in the subject line, and our customer service team will contact you within 2 business days to resolve your issue. 

Product-related Questions

Are your cast iron products pre-seasoned?

Yes, our cast iron products are pre-seasoned from the factory, meaning they can be used immediately if time doesn't permit to complete a second seasoning layer. However, we recommend that you follow the steps to season your cast iron products further to ensure the best performance. You can learn about this process in our gear guide on How to Season Cast Iron.

I'm missing a part or need a replacement. What do I do?

To source a replacement part for one of your Coghlan's products, please get in touch with our customer service team by visiting our Customer Support page.

What is Proposition 65?

Proposition 65 (the Safe Drinking Water and Toxic Enforcement Act of 1986) is a law that requires California to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm. It requires businesses to put labels on products containing these chemicals, warning consumers and letting them make informed decisions about possible exposure. For more information, visit the Proposition 65 website.

Looking for more?

Still have questions? Visit our Customer Support page to get in touch.