A couple hiking with backpacks

Customer Support

Customer Support

We're here to help.

Whether you have questions about a product or just want to get in touch, we're happy to help. For the quickest answer to your question, see the topics below.

Product Information

Have a question about how to use or care for a product? Start by visiting our Gear Guides for articles on our most common product questions. Our Gear Guides feature step by step instructions, images, and videos to help you get to know your Coghlan's product better.

If a Gear Guide isn't available yet for the product you're trying to learn more about, head to our Knowledge Base where you will find product instruction manuals and answers to questions customers have asked us in the past.

Common Topics

General Questions and Company Information

Have a general question for us? Visit our FAQ page.

Online Orders

We currently ship directly to customers located in Canada. We don't ship to the United States or internationally. You can view our Shipping and Delivery page for information on our online order shipping options and policies.

If you have questions about your online order, visit our FAQ page.

Warranty, Returns and Refunds

To learn more about our warranty, visit our Warranty page.

If you purchased your item directly through our online store, you have 14 days from the purchase date to initiate a return. Visit our Returns and Refunds page for more information. 

If your item was purchased at one of our authorized retailers, please contact the retailer where you purchased the item and they will assist you with your return or exchange.

If you purchased on Amazon, you will need to contact Amazon directly. Coghlan's is not responsible for items sold by third-party sellers through Amazon.

Where to Purchase

Coghlan's products can be found online and in-store all across North America. Looking to learn where you can find Coghlan's products near you or purchase online? View our Where to Buy page.

Become a Dealer

Want to become a dealer of Coghlan's product? We are always looking for motivated retail partners that match our brand values. Visit our Become a Dealer page to learn more about the process.

Amazon Orders

For assistance with your Amazon purchase, you must contact Amazon directly. Coghlan's is not responsible for items sold by third-party sellers through Amazon. Amazon operates as an independent seller of Coghlan's products, and therefore, support functions for products purchased through Amazon must be handled directly with Amazon.

Contact Us

Couldn't find what you were looking for? Our customer service team is happy to help out with your questions. Head to our customer support portal where you can submit a ticket and one of our team members will reach out to you as soon as they can.

Prefer to give us a call? Our team can be reached at 1-877-264-4526.

Submit a Ticket